Refund & Returns Policy

Last updated: 30 September 2025

At mysleeve.co.uk, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

🔄 Returns

You have the right to return most items within 14 days of receiving your order under the UK Consumer Contracts Regulations.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging.
To start a return, please contact us at mysleeve@identityprinting.co.uk with your order number and details of the product.

💸 Refunds

Once we receive and inspect your return, we will notify you by email.
If approved, your refund will be processed to your original payment method within 5–10 working days.
Shipping costs are non-refundable unless the item is faulty or damaged.

🚫 Non-Returnable Items

Some products are exempt from being returned, including:

Custom or personalised items (e.g. sleeves made to order with names, dates, or designs).
Items returned outside the 14-day window.
Sale items (only regular-priced items may be refunded).

📦 Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, contact us at mysleeve@identityprinting.co.uk.

📮 Return Shipping

You will be responsible for paying your own shipping costs for returning an item unless the product is faulty or incorrect.
We recommend using a trackable shipping service as we cannot guarantee receipt of your returned item without tracking.

❓ Questions

If you have any questions about our Refund & Returns Policy, please contact us at:
📧 mysleeve@identityprinting.co.uk
📍 Identity Printing ( 0161 MANC limited), Unit 8.4, Tameside Business Park,, Windmill Ln, Denton, M34 3QS